Return Policy

At HealthWay, we value your satisfaction and strive to make your shopping experience exceptional. If you're not completely satisfied with a product you've purchased from us, we're here to help. Please review our return policy below:

To begin the return process via email, please email us at info@healthway.health and include:

Order number

Product you would like to return & quantity

Reason for return

Returns are accepted within 30 Days: You may return the unused portion of your product within 30 days of delivery for a full refund of the product's purchase price. To be eligible for a refund, the unused portion must contain at least 25% of the original product. Please note that we are unable to refund the original and return shipping charges. Refunds are issued in a timely manner after HealthWay receives the returned product.

Personal Consumption and Bulk Purchases: Our 30-Day Return Policy is designed to accommodate products intended for personal use. Personal use is defined as returns involving either:

Purchases with a total value of less than $350, or

12 or fewer units of the same product.

For returns exceeding a total value of $350 or involving 13 items or more of the same product, each case will be reviewed individually. Please note that such returns may not always qualify for our standard policy. Approval for these returns is contingent on a case-by-case assessment, which may include a refund issued in store credit or denial of the return.

Obtaining a Return Merchandise Authorization (RMA): To initiate a return, please email us info@healthway.health to begin the process and obtain a Return Merchandise Authorization number (RMA) before shipping your return. We reserve the right to refuse RMAs if our return policy is being misused.

Chocolate Products and Melting: For products containing chocolate, please be aware that they may melt during transit, although this is a rare occurrence. We recommend refrigerating all chocolate products upon receipt to restore their consistency. Please note that we do not accept returns on melted products.

Essential Oils and Fragrance Returns: We do not accept returns for open essential oil and fragrance products. However, if the product is unopened and remains in its original packaging, you may return it to us within 30 days of purchase.

Shipping and Delivery: We take great care in selecting reputable carriers for all domestic orders, ensuring secure delivery. All domestic shipments come with delivery confirmation from either the US Postal Service or UPS. Once UPS or the US Postal Service confirms delivery, healthwaynutritioncenter.com is not responsible for undamaged merchandise. Any lost packages after delivery must be addressed directly with UPS or the US Postal Service.

Refused or Undeliverable Shipments: If a parcel is either refused by the recipient or returned to us due to an incorrect or undeliverable address, it will be processed as a return. In such cases, you will receive a refund for the purchase price of your order, minus the shipping charges.

Your satisfaction is our priority, and we aim to provide you with a hassle-free shopping experience. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing HealthWay, and we appreciate your business.